ABOUT THE SDBC
Our customer promise
The Small Business Development Corporation exists to help small businesses start well, survive and thrive.
We understand the challenges of starting and running a business. To provide you with the highest level of support possible, our team is guided by four key principles that make up our customer promise.
SBDC customer promise
You need to ensure the duration (term) of the proposed lease is long enough for you to recoup your investment and make your required profit. Remember, once your lease has expired the landlord is under no obligation to renew it and you may need to find alternative premises. Much of your business goodwill could be attached to your premises, so it is important to protect this.
- We empower you to make the big decisions
- We’re here at every stage of your journey
- We listen to you
- It’s easy to get our help
Supporting our customer promise are our vision, mission, values and purpose as a State Government agency.
Our vision
For a strong and enterprising small business sector in Western Australia.
Our mission
Deliver and facilitate relevant, practical support to small businesses and advocate on their behalf.
Our values
- Enterprise — we value a solution-focused and inventive culture.
- Collaboration — we actively work with others to achieve shared goals.
- Integrity — we act with courage, honesty and respect.
Our purpose
Unleashing Western Australians’ enterprising business spirit.
Share your experience
Whether it’s a compliment or an area for improvement, we’re always keen to receive feedback from our clients.
Use our contact form to let us know about your experience with the SBDC.
Note: If you are a current user of our business advisory, workshops or dispute resolution services, we will contact you directly by email to learn about your experience.
Complaints
Complaints are managed promptly and in strict confidence. You can raise your complaint with any member of staff or, if preferred, lodge directly with our Director of Corporate Services. View more information on how to lodge a complaint.
